Support Topics
Registration
Everything You Need to Know About Account Registration & Verification
Deposits & Withdrawals
Guide to bKash, Nagad, Rocket & Bank Transactions
Bonus
Bonus claims, wagering requirements & expiry details
Account Security
Password, Two-Factor Authentication & Security Tips
Mobile App
Gt99 apk download, installation & update support
Sports Betting
Betting rules, odds & Live Betting
Technical Issues
Fixes for Login Issues, Page Loading Problems & App Crashes
Responsible Gambling
Deposit Limits, Breaks & Self-Exclusion Options
How to use the GT99 APK Help Center
The gt99 apk Help Center has been built with Bangladeshi users in mind. All content is written in plain, easy-to-understand language so anyone, regardless of age or technical background, can navigate it with ease.
Start by selecting the category that matches your issue from the topic cards above, then read through the relevant answers. Most problems can be resolved right here. If you still need help, you can reach us directly via live chat, email, or WhatsApp.
The gt99 apk customer service team is available 24/7. Support is available in Bengali, so there's no language barrier. Live chat responses typically come through within 2 to 5 minutes.
💡 Pro Tip: To speed up support, have your account ID and a screenshot of the issue ready before reaching out.
Detailed Support Guide
Steps to Create a New Account
Go to the GT99 APK website or app
Open your browser or mobile app and click the "Register" button.
Enter Your Mobile Number & Email
Enter an active mobile number to receive your OTP. Email is optional but recommended.
Verify OTP
Enter the 6-digit OTP sent to your mobile within the allotted time.
Set a Strong Password
Create a password with at least 8 characters, combining uppercase and lowercase letters with numbers.
Complete Your Profile
Enter your correct name and date of birth. This information will be verified at the time of withdrawal.
Common Issues & Solutions
- Not Receiving OTP? Wait a moment, then tap "Resend". Make sure the number you entered is correct.
- Number already in use? Only one account is allowed per number. If you've forgotten your old password, simply reset it.
- Age Verification? gt99 apk is strictly for users aged 18 and above. Age verification via National ID may be required.
- Registration Not Completing? Refresh the page or clear your browser cache.
- Entered the wrong information? Some details can be updated from Settings. To change your name or date of birth, please contact support.
- Account Blocked? Multiple incorrect password attempts may temporarily lock your account. Wait 30 minutes and try again, or contact support.
Deposit Methods
| Method | Minimum | Hours | Status |
|---|---|---|---|
| Bkash | ৳500 | Instant | Active |
| Nagad | ৳500 | Instant | Active |
| Rocket | ৳500 | Instant | Active |
| Bank Transfer | ৳1,000 | 1–3 hours | Active |
| USDT (Crypto) | ৳2,000 | 10–30 minutes | Active |
Withdrawal Issues & Solutions
- Withdrawal in progress? Usually completed within 15–60 minutes. Bank transfers may take 1–3 business days.
- Withdrawal rejected? Withdrawals may be held if your account verification is incomplete or bonus wagering requirements haven't been met.
- Sent to the wrong number? Contact support immediately. It may be possible to cancel the transaction before it is completed.
- Minimum Withdrawal? The minimum withdrawal amount on gt99 apk is ৳500.
- Daily Limit? Regular members can withdraw up to ৳50,000 per day. VIP members have a higher limit.
📌 Important: The mobile number or bank account you use for withdrawals must be registered in your own name. Transfers to accounts belonging to someone else will not be processed.
Account Security Tips
- Never share your password or OTP with anyone — no gt99 apk staff member will ever ask for them.
- Keep two-factor authentication (2FA) enabled. You can turn it on easily from the Settings menu.
- Avoid logging into gt99 apk on public Wi-Fi. Use a VPN if necessary.
- Change your password regularly. Don't reuse the same password across multiple sites.
- If you notice any suspicious activity on your account, change your password immediately and notify support.
- Keep your registered email and phone number up to date so we can reach you in an emergency.
Steps to Reset Your Password
Go to the Login Page
Click the "Forgot Password?" link.
Enter Your Mobile Number
Enter your registered mobile number and tap "Send OTP".
Verify OTP
Enter the code sent to your mobile. The code must be used within 5 minutes.
Set a New Password
Set a strong new password and confirm it. You'll then be able to log in as normal.
Common Technical Issues
- Page not loading? Clear your browser cache (Ctrl+Shift+Delete) and try again.
- App crashing? Uninstall the app and download the latest version.
- Live scores not updating? Check your internet connection and refresh the page.
- Payment Gateway Not Working? Try a different payment method. If the issue persists, contact support.
- Balance not updating? Wait a few minutes. If the issue persists, log out and log back in.
- Screen displaying incorrectly? Update your browser. The latest version of Chrome or Firefox is recommended.
Supported Browsers & Devices
- Google Chrome (latest version) — best experience
- Mozilla Firefox (latest version)
- Microsoft Edge
- Safari (iOS 14 or later)
- Android 8.0 or higher
- iOS 13 or later
⚙️ Tips: For the best performance, use the gt99 apk mobile app, available for download from the /app page.
Detailed Transaction Guide
Deposits and withdrawals on gt99 apk are designed to be straightforward for Bangladeshi users. Whether you use bKash, Nagad, or Rocket, you can get started with whichever you have.
Log in to your account to make a deposit, tap the "Deposit" button, and select your preferred method. For bKash deposits, send the amount to the specified number and confirm with your transaction ID. The whole process typically takes under 5 minutes.
Take extra care when making withdrawals. Double-check your mobile number or bank details before confirming. gt99 apk typically processes withdrawals within 15 minutes to 1 hour. Requests made between 11 PM and 6 AM may take a little longer.
Your first withdrawal may require identity verification. Simply upload a photo of your National ID and you're all set — all future withdrawals will go through without any hold-up.
Contact Channels
Live Chat
Chat with us directly — it's the fastest way to get your issue resolved.
Response time: 2–5 minutesReach our support team via WhatsApp message or voice call.
Response time: 5–15 minutesEmail Support
For complex issues, reach out via email. Attach screenshots and any relevant details.
Response time: 1–4 hours
Responsible Gaming & Keeping Yourself Safe
Gt99 apk has always believed that entertainment is best enjoyed responsibly. That's why our Help Center offers a range of tools and options to support responsible gaming.
Set Deposit Limits — daily, weekly, or monthly, whichever you prefer. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period, but decreasing it applies right away.
Enable Session Time Limits — you'll be automatically logged out after a set period. This helps reduce the urge to play excessively.
Self-Exclusion Option — If you feel you need a temporary break, you can deactivate your account for a set period of time. You will not be able to log in during this period.
Remember — gt99 apk is here for entertainment. There's no point playing under the stress of chasing losses. If you ever feel like things are getting out of hand, reach out to our Help Center. We're here to help, not to judge.
Support Hours
Gt99 apk customer support is available 24/7, every day of the week — including Eid and all public holidays. Reach out anytime for urgent help.
Bangla Support
All our support agents speak Bangla fluently, so there's no need to communicate in English. Just describe your issue in your native language and we'll understand and resolve it.
Safe & Trusted
Your personal information and transactions on gt99 apk are fully encrypted and secure. We never share your data with any third party.
Frequently Asked Questions
Still not resolved? We're right here
The GT99 APK support team is always here for you. Register and get instant help anytime via Live Chat.